Frequently asked questions
Term & Conditions
TERMS AND CONDITIONS
By accessing and using 2 Birds Furniture Inc service, you accept and agree to be bound by the terms and conditions of this agreement. Our products are custom made from raw materials specifically for your order. We dedicate specific materials and labour to your order. You pay for that commitmnet when you order. Because of our unique business model, we have outlined our specific polices below about characteristics, cancellation and return policies. We want to ensure that your experience and product is everything that you are expecting.
PRODUCTION TIMES AND EXPECTATIONS
Remember that since almost everything we make is from raw materials and we set a high-quality standard, all production times are estimates and not a guarantee.
Unlike modern materials reclaimed wood is subject to a variable amount of changes. Each species displays its own characteristics, colours and grain patterns. As the material ages and is subject to seasonal weather changes it takes on a life of its own and each piece changes according to its own pore structure and from which area of the tree it came from. This guarantees that each piece of wood selected for your product is and will be different and each piece will take finishes differently.
Reclaimed wood is a living thing and may continue to change as it adjusts to its new environment. 2 Birds Furniture Inc. has taken all the necessary precautions to avoid this, however, this will still occur as wood expands and contracts in response to seasonal changes in temperature and humidity. 2 Birds Furniture Inc. does not accept responsibility for any changes in the wood after it has been delivered to your premises.
The company reserves the right to changes these conditions from time to time as they see fit.
Reclaimed wood when finished can alter drastically and the inconsistent pore structure of the materials can cause finishes to penetrate the materials at different rate adding to the perfectly imperfect look of reclaimed wood. All reclaimed woods have different characteristics and some species and finish combinations will accentuate the woods natural defects. Shades of black, white and even green may appear in the finished product.
Long term exposure to ultraviolet light will change the finish on the product and age the finish. Our finishes contain inhibitors to slow the process but do not completely prevent these aging defects.
Long term exposure to moisture or humidity will alter to finish and leave white marks and or permanent damage to the product.
Because all of our finishes are hand done, we cannot guarantee we will produce the identical product as seen in our showroom, online or on our social media platforms. Your product will likely vary from previous iterations of a similar product. It is important that you understand the characteristics of wood, finishes and applications that you have selected as these characteristics are not a reason for warranty work.
IMPORTANT CARE INSTRUCTIONS
Your new product requires minimal maintenance to keep it looking perfectly imperfect. Be careful using any product containing silicone or wax on your finished product. Avoid abrasive cleaners and sponges or any product which may scratch or damage the finish coat.
You may use a Pledge or wood cleaner however over time this will alter the finish as it ages. Try to always clean your product with either a damp cloth or for unfinished barnwood use a vacuum cleaner with a brush attachment.
Our warranty is to you the original customer and cannot be transferred to someone else. We also warranty only those products supplied by us. Our warranty only covers repair or replacement of the defective product and does include costs such as on-site labour or transportation.
Your warranty period begins on the day we deliver or install product and last for 12 months. The warranty only covers defects. It does not cover normal wear and tear such as nicks, scratches, dents, chips or unnatural damages. It also does not cover the results of exposing your product to extremes in temperatures, humidity, sunlight or water.
For components that can be fixed or repaired, tightened or loosened, removed and reinserted relatively easily, no on-site technician is required, and Two Birds Furniture Inc. expects the Buyer to correct the user serviceable components without on-site assistance. Two Birds Furniture Inc. will however provide instructions and guidance.
Please inspect your product carefully before installation. 2 Birds Furniture Inc is not responsible for any costs associated with installation or de-installation including but not limited to contractor or installer time, travel or transportation of the product for any reason including manufacturing issues.
Please note that wood products are susceptible to expanding and contracting due to temperature and mositure (rain and humidity) based on location, exposure to the elements and environment. The natural state of steel is vulnerable to oxidation with exposure to the moisture (rain and humdiity). We provide a quality built product and we offer finishes with a warranty to protect the wood and metal. You, the customer, are responsible to understand the warranty, make sure your application, location and environment are coducive to wood and/or steel products. 2 Birds Furniture Inc is not responsible for changes in the product or finishes (warping, separating, splitting, expanding, contracting, rust or fading) due to these conditions.
If we inspect your product and determine that there is a defect in material or workmanship we will repair the defect or replace the product. We will do our best to colour match, fix, fill or change the defect but there is no guarantee it will be exact due to the nature of the product and reclaimed wood. We provide a quality-built product and we offer finishes and warranty to protect the wood and metal. You, the customer, are responsible to understand the warranty, make sure that your application, location and environment are conducive to wood and or steel products.
All interior doors and hardware are intended for interior use only and are not warrantied against exterior use.
The one year warranty covers manufacturer's defects or failures of the product to functionally perform but does not cover damage or breakdown due to exposure to the elements. The warranty does not cover finishes, cosmetic discoloration, improper installation or normal wear.
SUPPLIED BY OUTSIDE PARTIES
We cannot warranty products supplied by outside or third parties. This includes barn door hardware, table leaf extensions, any manufactured steel product, drawer slides, handles, hinges, pipe and shelving brackets.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item can be considered for a refund. Buyer must consider the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Refunds are granted on a case-by-case basis.
Any product refunded based on the case by case circumstances will be subject to 20% restocking fee on top of the remaining outstanding balance.
Order changes and cancellations must be done by the person who placed the order. Refund cancellations are only accepted within the next business day after the order is placed. Some items do not qualify for a refund.
Return shipping and/or freight costs are the responsibility of the customer.
Customer designed custom projects are not eligible for returns or cancellations.
A non-refundable 50% deposit is required at the time of order.
A further 50% payment is due when the product is ready and before installation or shipping.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is damaged during shipping, seller will not be held responsible. Everything is shipped and packaged to the industry standard and upon leaving the Two Birds Furniture Inc shop is no longer property of the seller but property of the purchaser.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Where do you get your wood?
Our material is sourced all over southern Alberta. We have buildings from as far south as the border and north extending to Leduc area, and everything in between. We have a standardized building procurement agreement which includes our WCB and insurance coverages.
Can I request a home consultation?
Yes, we provide in home consults for a small fee of $95/hr
I have an idea in mind for a new product, but think I’m missing some details, can you help?
Yes, bring in your inspiration and we can provide design services for you to get that perfect piece for your home.
I would like to request a quote for a barndoor, what information do you need?
The spaces RO (rough opening)
The wall space on either side and above the RO (rough opening)
The direction the door will open
The type of flooring you have so we know which type of floor guide to use
Is there casing around the door opening? And what size?
Do you require installation?
I would like a dining table, what information do I need to provide?
The size of the room.
How many people you would like to sit at the table.
How wide would you like the table to be?
What leg style would you have in mind?
Do you have any requests regarding the finish?
What humidity is standard to prevent cracking, warping and shrinkage of wood products?
Below 40% is the proper humidity.
Shrinkage: like any other piece of solid wood furniture, it can change based on the climate both outside and within the home. We recommend creating a stable climate inside to prevent any alterations.
Do you make your own barndoor hardware?
Yes, our hardware is hand forged for each individual barn door order.
Do you provide installation, delivery and set up services?
Yes, we do! Let us know at time of order or completion and we are happy to schedule this in.
Will there be color variation? Can you color match?
Reclaimed wood varies in texture and tone from piece to piece as does the grain and pore structure. Please be advised that true reclaimed materials will have variations throughout each piece of wood.
We are happy to provide color matching if there is an item you would like to match your new piece with.
How do I care for my piece?
We recommend always cleaning the material with a wood cleaner or a mild soap and water. Trusted brands are pledge, end dust and dawn.
... and remember to keep proper humidity levels in your space.
How long can I expect to wait for my order?
Please be advised that all products are handcrafted and manufactured to order. Lead times may vary and are only estimates. Our standard lead times are 8-10 weeks but vary from product to product and time of year. Best to ask us at your time of order.
2 Birds Furniture Inc will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with 2 Birds Furniture Inc.
How do I measure for a feature wall?
Measuring for a feature wall is simple.
When measuring for a feature wall you will only need to measure the total square footage of the wall space you need.
1) measure height ex: 8 feet
2) by length ex: 10 feet
3) mutiply your two digits ex: 80
4) your done! 80 square feet is the amount your feature wall project would require.
We advise you always order an extra 10 square feet of product incase you have any issues installing your feature wall!
The Two Birds team is also here to install your feature wall for you, should you prefer!
2 Birds Furniture Inc takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of this website. We can collect data on you from a variety of different sources which includes:
- When you purchase products or services from this site or via any of our other distribution channels.
- When you become a subscriber.
- When you enter data into a form on the website.
- When you speak to our Customer Service personnel.
- Via explicit data capture measures, for example by entering competitions and completing surveys.
In any of the above cases the data we collect could be personal data. When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order, and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, and your phone number. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. By becoming a subscriber, you consent to receive from us by email our eNewsletters and details of other special offers or services which we may think may be of interest to you. 2 Birds Furniture Inc retains and uses your personal information to provide you with the remote commerce (including electronic and mobile commerce) experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you, it is also to keep you informed of changes to products, services, licenses agreements, terms, conditions, and security updates. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.